Today I had a real A*H*LE come through my line. He made his order, I gathered everything together for it, collected the sandwich from the grill team, and as I'm serving it to him he asks:
"Does that have ketchup on it? I don't want ketchup on it!"
I thought to myself it would have been nice if he had told me before hand, so I can be sure he got what he wanted. I took the sandwich back the grill man and asked for another one without ketchup. The grill man was struggling to keep up and was not having a good day. In frustration he said "well, they sure didn't tell me that!" and threw the sandwich on the floor. I understood what he was feeling, because I've been there. I apologized to him and explained the customer's lack of foresight, and told him I would help him.
Unfortunately, the customer saw our exchange, and when I brought his corrected order to him he was angry at the grill man. He chewed me out for it. I thought to myself "well, f* head -- next time show some consideration for us servants beneath you and tell us beforehand what you want. Get out of my face d* head, and let me serve the hungry senior citizens waiting patiently behind your rude, sorry, red neck construction worker punk ass."
Of course I didn't physically say that. I just smiled wider than Ted Kennedy on the witness stand after Chappaquidick.
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